Returns Policy
We hope you love your Sydney Opera House purchase, however should you need to return an item please read our process below.
- Please inspect your order upon delivery and contact us immediately if your item arrives damaged or is faulty.
- We do not offer refunds for change of mind purchases. However, we will happily refund any damaged or faulty items provided they are returned within 30 days of purchase.
- Items must be returned in their original condition and packaging. Once we receive the item please allow 5-10 business days for the refund to be processed.
- Please always retain your receipt for proof of purchase. Our Returns Policy applies to all online and in-store sales.
- Please contact our team at shop@sydneyoperahouse.com
- and advise us that you would like to return your purchase and reason for return with your order number. One of our team will then provide you with a returns delivery location.
- We do not supply the return packaging or satchel. Please post your item in either your own packaging or in an express post satchel and ensure a tracking number is obtained. Please email this tracking number with your proof of purchase to shop@sydneyoperahouse.com.
- Once we receive the returned item, we will begin processing your refund. If you do not supply the tracking number, we will not be able to accept responsibility for the arrival of your return and may not be able to process your refund.
Things to note:
- Shipping and handling charges are not refundable.
- Refunds on sale items are not permitted unless damaged or faulty.
- Items must be returned within 30 days from the date of sale in their original condition and packaging.
- Online returns cannot be processed at the Sydney Opera House stores on site.
- We have the right to refuse returns for items that are not in a new condition or not in the original packaging.